Customer Service

Q: Where can I buy Frownies?
A: Try buying online at www.frownies.co.uk or call 0113 2817711.

Q: Can I pay by cheque/postal order
A: To pay by cheque/postal order please enclose payment made out to Focalserve Ltd send to:
FocalServe
Unit 29 
Holt Park Approach 
Leeds 
LS16 7PW
Mail Order Only. Strictly No Retail Sales 

Q: Do I have to use Frownies every night?
A: We recommend using Frownies every night for 30 days to receive lasting results. After you have trained your facial muscles, you should wear Frownies a minimum of 3-4 days a week in order to maintain proper facial posture.

Q: Can I leave Frownies on overnight?
A: Yes, it is best to leave them on overnight or sometime when your muscles can be relaxed for an extended period of time (about 4 hours).

Q: Do Frownies really work?
A: We have been in the facial pad business since 1889-over 117 years. Frownies work by training the facial muscles to stay in position. The facial muscles are attached to the skin, as you retrain the muscles, the skin becomes tighter. By holding the muscles in place, the skin is allowed to smooth out.

Q: When can I expect my order to arrive?
A: The orders are currently running at about 2-3 days maximum, if it takes any longer to arrive, please call 0113 2817711.

Q: Are there any retail stores in UK? If not do you deliver?
A: Please select the 'Where to Buy' tab on the main menu. For mail order call 0113 2817711.

Q: What is Frownies shipping and returns policy?
A: We offer the following shipping service:

Shipping anywhere in the UK is £1

Worldwide shipping is available at the following costs:
1 - 2 products = £4.95
3 - 5 products = £8.95
5 or more products = £12.95
Please note: We do not ship to P.O. Box addresses. You must provide a physical shipping address when placing your order.

I do not feel comfortable ordering online, what is my alternative?
You may order over the phone by calling +44 (0)113 2817711

Returns?
Frownies facial pads have a full money back guarantee